FIRST India TrustMark

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FIRST India TrustMark

FIRST India has formulated an Indian e-commerce self regulatory protection mechanism for Retail consumers.
The FIRST India Trustmark stimulates national and cross-border e-commerce through better protection for consumers and merchants by establishing one set of rules and by ensuring clear communication of these rules to all its members and all bearers of the Trust mark. All applicants to membership of FIRST INDIA will have to agree to the TrustMark Code of Conduct. A certificate of use will be issued and use of the Trust Mark will be permitted to the Members on approval of Membership.

CODE OF CONDUCT - CONSUMER CHARTER

  • We stand for our name: we give you clear information on our identity, address and how to contact us in a convenient way (e.g. e-mail, social media, telephone) before you place an order. In case we operate on behalf of another merchant, we will also inform you of his identity.
  • The essential characteristics of the products and services are adequately described. The products will be delivered based on the description and the product photo. We remind you about the existence of a legal guarantee of conformity for goods.
  • We will be clear and transparent on our offer and the price you have to pay for our services or our products before you enter the order process. We will not charge you for additional services or products unless you explicitly agreed with these additional services or products. Before concluding the contract you will see the final prices, GST, delivery costs and eventually surcharges.
  • We take care to have a transparent, accessible and easy order process that provides you with the possibility to check your order and eventually correct it before you finally conclude the contract. We always will confirm your order and give you information on your order and progress.
  • We use fair, easy accessible and transparent contract terms in plain language that respect your rights. We will provide an easy way to communicate, to print or to download these contract terms.
  • We offer you transparent, convenient, widely accepted and safe payment methods.
  • We use transparent, convenient, widely accepted and safe delivery systems based upon the information provided at transparent prices. We will deliver at the place and time as specified in the offer.
  • Before you conclude the contract we will provide clear and transparent information on your legal rights and obligations, your withdrawal right or the absence of it, the costs of effecting your withdrawal right (as and if required by Indian legislation). We will provide easy and transparent return and refund procedures.
  • We respect your privacy, protect your data and care for a safe web-environment. We are transparent and inform you about the collecting and processing of your data and the purposes for which we use them, including information regarding cookies policy. Data is collected to carry out the contract and to improve our offer to you and your buying experience. Your details are collected in compliance with data protection and privacy legislation and, as far as legally required, only with your explicit consent.

BENEFITS FOR CONSUMERS

SHOP SAFELY: Feel safe and secure buying from online sellers with our recognized trust-mark

CONSTANT CHECKS: Online sellers will be randomly and periodically checked regularly in order to keep the trust-mark.

COMPLAINT REDRESSAL: Any consumer can file a direct complaint and FIRST INDIA will take up complaints on a zonal basis every week.

BLACKLIST: Any members / sellers found violating the Code of Conduct or indulging in unscrupulous activities will be added to the Blacklist and FIRST India will warn consumers against buying from these sellers.